Each country has its own customs rules and policies. Please contact your local customs office for more information. In the rare event that import duties or taxes are imposed, the customer is responsible for paying these fees.

All-inclusive shipping — no hidden fees. The total you see at checkout covers all shipping costs.

After placing your order, you will receive a tracking number via email. You can also log in to your chicjewelhut account and go to “My Order” to check the status.

📌 Tracking information may take 1–2 business days to become available after shipment.

Here are a few things to check:

• Scan delay — the carrier may not have scanned it correctly; please wait until the next business day.
• Apartment / complex — the carrier might have left it with a neighbour or at the front desk. Please check around.
• If you still cannot locate your package, contact us at [email protected].

If you do not receive your package within 60 days after it was sent, please contact us at [email protected].

We continue to process and ship orders within a few business days. You will receive updates as your order is processed and shipped. For any questions, our support team is here to help.