✦ chicjewelhut
KNOWSLEY FURNITURE CENTRE LTD
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns & more
Q
Should I register an account to place an order?
A
You don’t have to register an account — you can also place an order directly as a guest. However, registering an account helps you track your order more conveniently and access your purchase history anytime.
Q
Can I cancel or change my order after placing it?
A
Yes, you can modify or cancel your order within 24 hours of purchase. Please email us at [email protected] with your order number and request, and we’ll assist you promptly.
Q
What payment methods does chicjewelhut support?
A
We primarily support PayPal as it offers the most secure and convenient checkout experience. You can also use major credit cards via PayPal checkout.
Q
How can I get a receipt and track my order?
A
After your purchase, we will send you a confirmation email containing your purchase receipt and a tracking number. You can also log in to your chicjewelhut account and view your order status under “My Orders”.
Q
Can I add items to my order after it’s been placed?
A
Yes, if the additional items are being shipped to the same address and you contact us within 24 hours of your original purchase, we can add them to your order. Simply email [email protected] with your order number and the items you’d like to add.
Q
How long does order preparation take?
A
During business days, we need 2–5 days to prepare your order. This includes quality checks, packaging, and handing over to our shipping partner.
Q
How long does delivery take?
A
Standard shipping typically takes 10–20 business days for delivery, depending on your location and customs processing. You’ll receive a tracking link to monitor your package every step of the way.
Q
How do I track my shipment?
A
Once your order ships, you’ll receive an email with a tracking number and a direct link to the carrier’s tracking page. You can also log in to your chicjewelhut.com account and click “My Orders” to view real-time status updates.
Q
Are duties and taxes included in the price?
A
North America: All duties and taxes are already included in the price shown on the item page — no extra fees at checkout.
United Kingdom & EU countries: These regions are VAT-free, so no additional tariffs are applied to the product price.
United Kingdom & EU countries: These regions are VAT-free, so no additional tariffs are applied to the product price.
Q
What is your return & exchange policy?
A
Within 30 days of purchase, you can return or exchange your item for free, for any reason. After 30 days, we unfortunately cannot accept returns or exchanges.
To initiate a return or exchange, please contact us at [email protected] and include your order number and reason for return. 📬 Refund info: Please provide your PayPal account details to receive your refund. Kindly allow a few business days for processing — we appreciate your patience.
To initiate a return or exchange, please contact us at [email protected] and include your order number and reason for return. 📬 Refund info: Please provide your PayPal account details to receive your refund. Kindly allow a few business days for processing — we appreciate your patience.
Q
How long does it take to receive a refund?
A
Once we receive your returned package, our team will inspect the items according to our return policy. After the inspection is complete, we will email you to confirm whether your return is eligible.
If approved, your refund will be processed via your original payment method within 5–7 working days.
For any questions, feel free to reach out to [email protected] — we’re here to help.
If approved, your refund will be processed via your original payment method within 5–7 working days.
For any questions, feel free to reach out to [email protected] — we’re here to help.