Returns & Refund Policy
🔹 30‑Day Free Returns & Exchanges
We offer a free full refund or exchange on any item within 30 days from the date of purchase. If 30 days have passed since your order was paid, we unfortunately cannot offer a refund or exchange.
✔ To initiate a return or exchange, simply email us at [email protected] and let us know the reason for your request. We’ll do our best to accommodate you.
✔ Refund processing: Please provide your PayPal account information. Refunds typically take a few business days to appear in your account — we appreciate your patience.
📦 Return & Exchange Conditions
To ensure a smooth return, please follow these requirements:
- Contact us first — send an email to [email protected] before sending any items back.
- Original condition — items must be unused, undamaged, and free from signs of wear.
- Original packaging — include all labels, boxes, and packaging materials in the same condition as received.
- Tracking number — provide the return tracking number along with your original receipt (or order confirmation) in your email.
- Multiple items — if returning multiple items, please send them together in one package to qualify for free return shipping on all items.
🚚 Who Pays for Return Shipping?
If you received a faulty, damaged, or incorrect product, please contact us immediately. We will cover the return shipping costs for these cases.
If the product is in perfect condition and you simply changed your mind, the return postage costs will be your responsibility.
Tip: Returning all items together helps you avoid extra shipping fees.
💳 Refund Process & Timeline
- After we receive your return, our team will inspect the item(s).
- We will send you an email confirming receipt of your return.
- Once the inspection is complete, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your PayPal account within 5 business days.
📌 Please note: The website reserves the right to reject returns that do not comply with the policy above. Rejected items will be sent back to the original shipping address. If you have any concerns, please reach out to our Customer Care team — we’re here to help.
⏳ Haven’t Received Your Refund Yet?
If you haven’t seen the refund appear, please follow these steps:
- Double-check your PayPal account and financial institution.
- Contact your bank or PayPal support — refunds often take a few extra days to post.
- Still need help? Email us at [email protected] and we’ll investigate promptly.
- All returns must be initiated within 30 days of purchase.
- Please follow the return steps provided in the email we send you — this ensures your return is processed without delays.
- For exchanges, the same timeline and conditions apply. We’ll do our best to fulfil your exchange as quickly as possible.
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